Job Description
Job Description
Job Description
Associated Supermarket Group (ASG) has an excellent opportunity for a Collections Specialist. Collections Specialist is responsible for making collection calls and/or correspondence via email to facilitate the collection of outstanding debts and payments from customers. The Collections Specialist also ensures that ASG's accounts receivable are collected in a timely manner while maintaining positive relationships with customers.
Type: Full-Time
Location: Hybrid/ remote/office - Port Washington, NY
Duties and responsibilities: Provide customer service to clients regarding collection issues, review Weekly AR summary for adjustments of On-Account Payments, Skipped Weekly Statement Payments, and resolve client discrepancies and short payments.
Monitor and maintain assigned accounts- customer calls, account adjustments, small balance write off, customer reconciliations requesting PODs, Pricing Issues, etc.
Accountable for reducing delinquency for assigned accounts.
Enlist the efforts of Sales and Credit & Collection Manager when necessary to accelerate the collection process.
Recommend accounts to be placed on Credit Hold or send a Final Demand Letter for Non-Payment.
Must communicate & follow up effectively regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with ASG Customers and Internal Teams.
Weekly and monthly reporting to direct supervisor.
Make phone calls (high-volume) to assigned delinquent customers.
Update Credit Metrics on AR Summary Aging including Credit Hold Status, Central Bill Status, and Payment Methods
Independent decision and judgement to reconcile customer disputes as they pertain to payment of outstanding balances that are due.
Provide excellent & considerate customer service to ASG Customers
Internal and External customer interface.
Meet defined department goals.
Perform other assigned tasks and duties necessary to support the Credit Department.
Qualifications: High school diploma required, associate or bachelors degree preferred.
3-5 years of high-volume business to business collections experience, accounts Receivable knowledge/experience a plus.
Knowledge of Billing and Collections procedures.
Strong attention to detail, goal oriented.
Commitment to excellent customer service.
Excellent written and verbal communication skills.
Ability to multi-task and stay organized in a fast-paced work environment.
Proficient in Microsoft Office (Outlook, Word).
Excellent Excel Skills including formatting reports, V-Look-up, and Pivot Tables.
Solution-oriented proactive problem solver.
Knowledge of relevant laws and regulations related to debt collection (e.g., Fair Debt Collection Practices Act).
Compensation : salary $55,000 65,000/year.
Benefits : ASG offers a comprehensive benefits package including:
- Paid Leave - 10 vacation days, 1 personal day and 5 sick days per year, as well as 12 company-paid holidays per year. We also offer Paid Maternity Leave for eligible employees.
- Insurance - Employees (and their eligible dependents) can enroll in our medical, dental, and vision plans, as well as voluntary plans, short-term disability and supplemental life/AD&D insurance. Employees will be enrolled in company-paid life/AD&D and long-term disability Insurance coverage.
- Retirement Plan - Eligible employees can participate in our 401(k), which offers matching employer contributions (up to 4%).
How to apply:
To apply for this position, please email your resume and cover letter to (include the job title in the subject of the email):
ASG Human Resources Department
Email: Jesenia.Rodriguez@asghq.com
Equal Employment Opportunity
ASG is committed to employ, in its best judgment, the most suitable candidates for approved positions while engaging in recruitment and selection practices that are in compliance with all applicable employment laws. We are an equal opportunity employer: women, minorities, veterans and persons with disabilities are encouraged to apply.
About ASG: Associated Supermarket Group provides retail solutions to independently owned grocery stores in the Northeast and mid-Atlantic regions, providing distribution, marketing, merchandising, promotional services, and store financing. A relationship with ASG allows independently owned and operated stores to take advantage of the economies of scale normally available only to larger supermarket chains. ASGs supermarket banners include Associated, Associated Fresh, Compare, Compare Fresh, Met Foods, Met Fresh, Metropolitan City Market, Pioneer and other independently named stores.
Flexible work from home options available.
Job Tags
Weekly pay, Full time, Temporary work, Work at office, Remote work, Flexible hours,